Sales Processing Associate
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!
Sales Processing Associate
- Performs basic data entry per predefined processes.
- Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer accounts with low complexity.
- Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.
- Helps resolve minimally complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
- Resolves open order (backlog) report issues of low complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.
- Helps resolve order management issues for all product lines using basic subject matter knowledge.
- Enters sales data in a timely and efficient manner, maintaining documentation and records.
- Handles several customer accounts that have low importance.
Education and Experience Required
- Two-year university degree or equivalent experience.
- Typically 1-2 years of experience in a related field.
Knowledge and Skills Required
- Basic communication skills. Fluency in English and local language mastery.
- Developing knowledge of internal processes and policies.
- Fundamental understanding of local legal compliance issues.
- Basic problem-solving and analytical skills.
- Basic teamwork skills.
- Basic time management skills.
